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Degraded

Degraded Performance on All Applications

Jan 13, 2025 at 03:12am UTC
Affected services
Dragon

Resolved
Jan 13, 2025 at 04:20am UTC

Performance on all applications has returned to baseline levels after mitigating action by Contextual on-call engineers.

On-call engineers are continuing to monitor application health to ensure no recurrences take place.

Created
Jan 13, 2025 at 03:12am UTC

We are observing degraded Time to First Token (TTFT) and throughput (tokens / sec) on both the Technical Customer Engineering and QC Linux applications. Both applications are still available but response times are degraded.

The root cause has been identified as a sudden spike in usage by Qualcomm users. Contextual on-call engineers are actively investigating and mitigating the situation.