The fix for the server-side errors of the TCE agent has been successfully deployed and server-side error rates on the TCE agent have returned back to normal.

Contextual's team is continuing to monitor system performance and will follow up with a full root cause analysis and corrective actions.

We have identified a root cause for the majority of failures on the TCE agent and are pushing out a fix.

We have also confirmed that other agents are not affected at this time.

We are observing elevated failure rates on /query requests, mainly affecting the Technical Customer Engineering agent.

Our on-call team is investigating the root cause of these errors with high priority and will update as the investigation progresses.