Previous incidents
Degraded performance
Resolved Mar 30 at 06:27pm PDT
Incident resolved.
2 previous updates
Frontend Authorization Unavailable
Resolved Mar 25 at 12:50pm PDT
The incident has been mitigated by the Auth0 team and authentication is back to full availability.
2 previous updates
Unavailability across CE and QCL Agents
Resolved Mar 04 at 02:08pm PST
The issue has been root-caused to degraded model infrastructure. Infrastructure has been reset and restored, and availability has been restored across all agents.
We are continuing to monitor agent performance and investigate the full root cause to ensure no recurrences occur in the future.
1 previous update
Degraded Performance on All Applications
Resolved Jan 12 at 08:20pm PST
Performance on all applications has returned to baseline levels after mitigating action by Contextual on-call engineers.
On-call engineers are continuing to monitor application health to ensure no recurrences take place.
1 previous update